Normally, your order will go through the following process :-

Payment Received
We have received your order and full payment but your order has not yet been dispatched.

Order Dispatched
We have assembled your order and it is in the process of being dispatched to our courier.

Other statuses you may see :-

On-Hold
There is an issue with your order, one of our team will be in touch.

Cancelled
This is to confirm that you or we have had to cancelled your order.

Refunded
This is to confirm that we have refunded part or all of your order.

During the current Covid-19 crisis we aim to dispatch items in 5 -15 working days. We also use suppliers for some of our products who are working with limited staff during this time. But please rest assured that we always aim to get your order sent to you as soon as possible. Thank you for your patience!

Pre-order means ordering something before it is available. You will be charged when the order is placed but we will get you an estimated time-frame in which your order will be dispatched.

PLEASE NOTE THAT AT THIS TIME THERE MAY BE SIGNIFICANT INTERNATIONAL DELAYS DUE TO THE COVID-19 CRISIS.

We will send your order via Royal Mail. Their estimated delivery time-frames are as follows:-

• British Isles (2nd class postage) 3 working days
• Western Europe in up to 2 weeks
• Eastern Europe in up to 5 weeks
• North America in up to 6 weeks
• South America, Africa and Asia in up to 8 weeks
• Australia in up to 12 weeks

We want you to be happy with your purchase; however, if the goods are unsuitable or faulty you may return us the items within 14 days of receipt for an exchange or refund.

If you have ordered the wrong size then we will happily exchange for a new size.

Please ensure to return all items in the original packaging with a copy of your returns form.

All returns should be posted back to us and proof of postage must be obtained.

We do not offer a free returns service. If the item is faulty we will refund the postage.

On receipt of the returned items we will issue you an exchange within 7-10 days; unless the item/s is out of stock, in which case we will email you to advise you of timescales.

If your order has not entered our dispatch process you can certainly cancel it. Contact us if you wish to cancel your order.

Please do get in touch with us via our 'contact us' page and we will be happy to help you further.